Dispute Resolution and Mediation Skills

Course Overview

Dispute Resolution and Mediation Skills is one of those disciplines everyone claims and few have actually been taught. This 5-day programme blends expert instruction with case work and group exercises drawn from participants' own organisations. The course closes with action planning, so learning converts into measurable workplace improvement.

What You Will Achieve

• Explain the core principles and current good practice in Dispute Resolution and Mediation Skills
• Apply practical tools and techniques for Dispute Resolution and Mediation Skills in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Dispute Resolution and Mediation Skills in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Marketing, communications, PR and sales professionals, and managers responsible for brand, reputation or revenue growth.

Course Outline

1. 01Foundations of Dispute Resolution and Mediation Skills: principles, terminology and context
2. 02The business case: why Dispute Resolution and Mediation Skills matters to performance
3. 03Core tools, frameworks and methods
4. 04Applying the tools: guided case study and exercises
5. 05Common pitfalls and how experienced practitioners avoid them
6. 06Working with stakeholders: communication and influence
7. 07Measuring results and continuous improvement
8. 08Personal action planning and course review