Lean Office and Administrative Process Improvement

Course Overview

Lean Office and Administrative Process Improvement is one of those disciplines everyone claims and few have actually been taught. This 5-day programme blends expert instruction with case work and group exercises drawn from participants' own organisations. The course closes with action planning, so learning converts into measurable workplace improvement.

What You Will Achieve

• Explain the core principles and current good practice in Lean Office and Administrative Process Improvement
• Apply practical tools and techniques for Lean Office and Administrative Process Improvement in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Lean Office and Administrative Process Improvement in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Executive assistants, office managers, administrators, coordinators and support professionals who keep organisations running.

Course Outline

1. 01Foundations of Lean Office and Administrative Process Improvement: principles, terminology and context
2. 02The business case: why Lean Office and Administrative Process Improvement matters to performance
3. 03Core tools, frameworks and methods
4. 04Applying the tools: guided case study and exercises
5. 05Common pitfalls and how experienced practitioners avoid them
6. 06Working with stakeholders: communication and influence
7. 07Measuring results and continuous improvement
8. 08Personal action planning and course review