Business Process Improvement and Operational Excellence

Course Overview

There is a practised craft to Business Process Improvement and Operational Excellence, and it can be learned faster with guidance than by trial and error. This 5-day programme blends expert instruction with case work and group exercises drawn from participants' own organisations. The course closes with action planning, so learning converts into measurable workplace improvement.

What You Will Achieve

• Explain the core principles and current good practice in Business Process Improvement and Operational Excellence
• Apply practical tools and techniques for Business Process Improvement and Operational Excellence in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Business Process Improvement and Operational Excellence in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Engineers, technicians, maintenance professionals and technical managers responsible for assets, plant and infrastructure.

Course Outline

1. 01Foundations of Business Process Improvement and Operational Excellence: principles, terminology and context
2. 02The business case: why Business Process Improvement and Operational Excellence matters to performance
3. 03Core tools, frameworks and methods
4. 04Applying the tools: guided case study and exercises
5. 05Common pitfalls and how experienced practitioners avoid them
6. 06Working with stakeholders: communication and influence
7. 07Measuring results and continuous improvement
8. 08Personal action planning and course review