Incident Crisis Response Communication Skills

Course Overview

Organisations across Africa are investing in Incident Crisis Response Communication Skills because the returns show up quickly in performance. The programme runs 5 days and treats every topic the same way: brief grounding, worked example, then delegates do it themselves. Delegates leave with a personal action plan and the confidence to make an immediate difference back at work.

What You Will Achieve

• Explain the core principles and current good practice in Incident Crisis Response Communication Skills
• Apply practical tools and techniques for Incident Crisis Response Communication Skills in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Incident Crisis Response Communication Skills in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Marketing, communications, PR and sales professionals, and managers responsible for brand, reputation or revenue growth.

Course Outline

1. 01Setting the scene: Incident Crisis Response Communication Skills in today's organisation
2. 02Key concepts and the language of Incident Crisis Response Communication Skills
3. 03Frameworks and good practice that deliver results
4. 04Hands-on application: workshop exercises and cases
5. 05Problem-solving clinic: participants' real challenges
6. 06Integrating Incident Crisis Response Communication Skills with day-to-day operations
7. 07Reporting, metrics and demonstrating value
8. 08Action planning: your first 90 days after the course