Improving Public Sector Performance in the 21st Century

Course Overview

Done well, Improving Public Sector Performance in the 21st Century protects margins, reputations and careers; done badly, it quietly costs all three. The 5-day format alternates short theory sessions with extended practice, so skills are built rather than merely described. Delegates leave with working templates, worked examples and a clear picture of what to do differently on Monday.

What You Will Achieve

• Explain the core principles and current good practice in Improving Public Sector Performance in the 21st Century
• Apply practical tools and techniques for Improving Public Sector Performance in the 21st Century in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Improving Public Sector Performance in the 21st Century in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Professionals, specialists and managers at every level who want to strengthen this capability and apply it with confidence at work.

Course Outline

1. 01Foundations of Improving Public Sector Performance in the 21st Century: principles, terminology and context
2. 02The business case: why Improving Public Sector Performance in the 21st Century matters to performance
3. 03Core tools, frameworks and methods
4. 04Applying the tools: guided case study and exercises
5. 05Common pitfalls and how experienced practitioners avoid them
6. 06Working with stakeholders: communication and influence
7. 07Measuring results and continuous improvement
8. 08Personal action planning and course review