Professional Telephone and Virtual Meeting Etiquette

Course Overview

There is a practised craft to Telephone and Virtual Meeting Etiquette, and it can be learned faster with guidance than by trial and error. Delegates spend the 5 days working real examples end to end, with the facilitator turning each exercise into transferable technique. Certificates are awarded on completion, but the real takeaway is a set of skills delegates have already practised.

What You Will Achieve

• Explain the core principles and current good practice in Telephone and Virtual Meeting Etiquette
• Apply practical tools and techniques for Telephone and Virtual Meeting Etiquette in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Telephone and Virtual Meeting Etiquette in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Executive assistants, office managers, administrators, coordinators and support professionals who keep organisations running.

Course Outline

1. 01Foundations of Telephone and Virtual Meeting Etiquette: principles, terminology and context
2. 02The business case: why Telephone and Virtual Meeting Etiquette matters to performance
3. 03Core tools, frameworks and methods
4. 04Applying the tools: guided case study and exercises
5. 05Common pitfalls and how experienced practitioners avoid them
6. 06Working with stakeholders: communication and influence
7. 07Measuring results and continuous improvement
8. 08Personal action planning and course review