Mastering Conflict Management and Resolution

Course Overview

Few capabilities pay back faster than Conflict Management and Resolution done well. Over 5 focused days, delegates work through real scenarios, current good practice and practical tools under the guidance of an experienced facilitator. Participants finish the course ready to apply what they have learned from the first day back on the job.

What You Will Achieve

• Explain the core principles and current good practice in Conflict Management and Resolution
• Apply practical tools and techniques for Conflict Management and Resolution in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Conflict Management and Resolution in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Directors, senior managers, heads of department, team leaders and high-potential professionals preparing for greater leadership responsibility.

Course Outline

1. 01Setting the scene: Conflict Management and Resolution in today's organisation
2. 02Key concepts and the language of Conflict Management and Resolution
3. 03Frameworks and good practice that deliver results
4. 04Hands-on application: workshop exercises and cases
5. 05Problem-solving clinic: participants' real challenges
6. 06Integrating Conflict Management and Resolution with day-to-day operations
7. 07Reporting, metrics and demonstrating value
8. 08Action planning: your first 90 days after the course