Public Sector Management & Public Affairs
Most teams learn Customer Care and Batho Pele Service Excellence the expensive way, through mistakes. This course offers the shortcut. This 5-day programme blends expert instruction with case work and group exercises drawn from participants' own organisations. The course closes with action planning, so learning converts into measurable workplace improvement.
Directors, senior managers, heads of department, team leaders and high-potential professionals preparing for greater leadership responsibility.
Few capabilities pay back faster than Access to Information, PAIA Compliance and Open Government done well. Over 5 focused days, delegates work through real scenarios, current good practice and practical tools under the guidance of an experienced facilitator. Participants finish the course ready to apply what they have learned from the first day back on the job.
Behind most operational problems sits a gap in Accounting Officer and Executive Duties for Municipal Managers; closing that gap is what this course is for. Over 5 focused days, delegates work through real scenarios, current good practice and practical tools under the guidance of an experienced facilitator. Participants finish the course ready to apply what they have learned from the first day back on the job.
Behind most operational problems sits a gap in Annual Performance Plans and Strategic Planning for Government Departments; closing that gap is what this course is for. Across 5 practical days, the course moves from core principles to applied techniques, anchored in real workplace challenges. By the final session each delegate has a concrete plan for applying the material in their own role.