Achieving Excellence in Customer Service Providing a Quality Service

Course Overview

Behind most operational problems sits a gap in Achieving Excellence in Customer Service Providing a Quality Service; closing that gap is what this course is for. Across 5 practical days, the course moves from core principles to applied techniques, anchored in real workplace challenges. By the final session each delegate has a concrete plan for applying the material in their own role.

What You Will Achieve

• Explain the core principles and current good practice in Achieving Excellence in Customer Service Providing a Quality Service
• Apply practical tools and techniques for Achieving Excellence in Customer Service Providing a Quality Service in your own organisation
• Analyse real-world scenarios and select the right approach with confidence
• Avoid the common pitfalls that undermine Achieving Excellence in Customer Service Providing a Quality Service in practice
• Build a personal action plan to implement what you have learned

Who Should Attend

Directors, senior managers, heads of department, team leaders and high-potential professionals preparing for greater leadership responsibility.

Course Outline

1. 01Setting the scene: Achieving Excellence in Customer Service Providing a Quality Service in today's organisation
2. 02Key concepts and the language of Achieving Excellence in Customer Service Providing a Quality Service
3. 03Frameworks and good practice that deliver results
4. 04Hands-on application: workshop exercises and cases
5. 05Problem-solving clinic: participants' real challenges
6. 06Integrating Achieving Excellence in Customer Service Providing a Quality Service with day-to-day operations
7. 07Reporting, metrics and demonstrating value
8. 08Action planning: your first 90 days after the course